Refund and Returns Policy for Sprout.coop
Thank you for shopping at Sprout.coop! We want to ensure that you are completely satisfied with your purchase. In the event that you need to return an item or request a refund, please review our Refund and Returns Policy outlined below.
- Eligibility for Refunds and Returns:
- To be eligible for a refund or return, you must have purchased the item directly from Sprout.coop.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Perishable goods, such as food or plants, are exempt from returns unless they arrived damaged or defective.
- Return Period:
- You have 30 calendar days from the date of purchase to request a return or refund.
- Return Process:
- To initiate a return or refund, please contact our customer support team at su*****@sp****.coop or by Line(see contact section).
- Provide your order number, the item(s) you wish to return, and a brief explanation for the return or refund request.
- Our customer support team will guide you through the return process, including providing you with any necessary return labels or instructions.
- Return Shipping:
- If the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective), Sprout.coop will cover the return shipping costs.
- If the return is due to a change of mind or a non-defective item, you will be responsible for the return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance for the returned items, as we cannot guarantee receipt of the returned items.
- Refund Process:
- Once we receive and inspect the returned item(s), we will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed using the original payment method within [number of days] from the date of approval.
- Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider.
- Non-Refundable Items:
- Certain items are not eligible for refunds or returns, including gift cards, downloadable software, and personalized or customized products (unless they arrived damaged or defective).
- Sale or clearance items may be eligible for refunds or returns on a case-by-case basis. Please contact our customer support team for more information.
- Damaged or Defective Items:
- If your item arrives damaged or defective, please contact our customer support team immediately.
- We may request photos or additional information to assess the issue.
- Depending on the situation, we will offer a replacement, repair, or refund for the damaged or defective item.
Please note that this Refund and Returns Policy applies only to purchases made on Sprout.coop. If you have any additional questions or concerns, please don’t hesitate to reach out to our customer support team.
Sprout.coop reserves the right to modify or update this Refund and Returns Policy at any time, so we encourage you to review it periodically.
Last updated: [Date]
Thank you for choosing Sprout.coop as your shopping destination. We appreciate your business and will do our best to provide you with a seamless refund and returns experience.